Front Desk™
Your Front Desk. Handled.™
Terms and Conditions
1. Agreement to Terms
By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement.
2. Services Description
Pest Control Front Desk provides the Virtual Front Desk Assistant, which includes the following four capabilities:
- Phone Assistant: 24/7 phone answering, appointment scheduling, and booking confirmations
- Voice Assistant: Website voice chat engagement with natural conversation
- Website Chat Assistant: Website and social media text chat engagement with automated scheduling
- Reviews Management Assistant: Automated review requests to build your online reputation
These are the only services offered under this agreement.
3. Service Terms
Service Delivery: Services begin on agreed upon time schedule.
Performance: While we strive for optimal results, marketing outcomes depend on various factors and cannot be guaranteed.
Client Cooperation: Clients must provide necessary access, materials, and information for service delivery.
4. Payment Terms
- Payment is due according to the agreed schedule in your service contract
- Late payments may result in service suspension
- Services are billed monthly in advance
5. Cancellation Policy
- You may cancel your subscription at any time during the month
- If you cancel, you will not be billed for subsequent months
- The current billing month is not prorated — no refunds will be issued for the remaining days in the current billing period
- Your service will remain active until the end of your current billing period
6. Intellectual Property
- All AI systems, proprietary tools, and methodologies remain our intellectual property
- Client retains ownership of their business data and content
- We retain rights to anonymized performance data for service improvement
7. Data and Privacy
- We collect and use data as outlined in our Privacy Policy
- Client data is used solely for service delivery and account management
- We implement industry-standard security measures for data protection
8. Limitation of Liability
Our liability is limited to the amount paid for services in the preceding month. We are not liable for indirect, incidental, or consequential damages.
9. Termination
Either party may terminate services at any time. Immediate termination may occur for breach of terms or non-payment. Upon cancellation, service continues until the end of the current billing period.
10. Modifications
We reserve the right to modify these terms with 30 days notice to clients.
11. Contact Information
For questions about these terms, contact us at:
- Email: marsha@pestcontrolfrontdesk.com
12. SMS Messaging Terms
- Text messages are sent by Pest Control Front Desk VFDA.
- We send text messages only to people who opt in, for example on our Text Message Sign-Up page. There are two separate, optional types of messages, and you may choose either, both, or neither:
- Sales and promotional messages: product information, special offers, and demo invitations.
- Account and service messages: replies to your requests, demo and appointment reminders, onboarding assistance, account updates, and customer support.
- Accepting these Terms, or providing a phone number in one of our forms, does not by itself give consent to receive text messages.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP at any time to opt out. After you reply STOP, you will receive one message confirming your opt-out and no further messages unless you opt in again.
- Reply HELP for assistance.
- Consent to receive promotional text messages is not a condition of purchase.
- For assistance, contact marsha@pestcontrolfrontdesk.com.
- Mobile carriers are not liable for delayed or undelivered messages.
- SMS participation is subject to our Privacy Policy.